Antonio Advises he contacted supervisors, they agree with the fee.
I mentioned all of the issues with the car. Sees notes, says person I spoke to advised me of the late fee still. Advises he'll work on waiving the the fee. I call customer service, spoke to Antonio.
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Person I spoke to advise, sure we can extend, to charge $10 more. I call to extend as I'm running late (forgot the person's name). Smells like Marijuana, and the AC doesn't work. Car location was moved, from 2 miles to where I live to 10 miles. Insurance policies are also included in the prices for Zipcars.
#ZIPCAR DENVER FREE#
Every single booking offers about 125 free miles, and so it is very comfortable for short-distance drives. However, monetarily, Zipcar succeeded and corrected the issue. The prices are attractive and very low for hourly-basis reservations. Of course it took an upset phone call the day of the incident. Charged only the $10 for extension of drive time. Billing was updated to remove the $50 late fee. Leanna with Zipcar reviewed the situation, and responded via email correcting the issues all around. I'm happy to provide the debt collectors' enforcement notice and the penalty ticket with dates and all the details upon request. With regret, I'm now closing my account and will make sure my case is known to as many existing users as possible, so that they are aware of what risks they are actually exposed to. The worst of all, they did not even admit any flaws from their side, and showed no respect and compassion. They've now effectively robbed me for £300, and have made me through humiliating experience of having and paying the collectors' debt. CONCLUSION: I have been Zipcar customer for nearly 4 years, using them very often and spreading a good word within my circle. Needless to say, it took us 5-6 email interactions until I finally saw the scanned copy of the actual penalty ticket I had to pay for. 2050 Vision: 8 Trailblazing Cities Prove the Future is Now MaIt’s no coincidence that Zipcars live in leading-edge cities. First, they general support were taking ages to connect me to the relevant team (violations), even though I had a hard deadline with the collectors (1 week left) which I emphasised to them several times.Īnd them the violations team showed no interest in and understanding of my situation, even though it was clearly caused by a flaw in their notification procedure. JVisit Denver’s River North Art District (aka RiNo) and uncover a variety of creative businesses, breweries, restaurants, jazz clubseven community farms. Zipcar support was absolutely horrendous.
Which I figured out only in August 2022, 1 year after the incident. Therefore, it was not paid on time and ended up with debt collectors. It turned out that Zipcar failed to notify me about the penalty ticket back in 2021.
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